FAQ

Frequently Asked Questions

Learn more about New Life Medical Services with these frequently asked questions.

Natural biologics represent the cutting edge of tissue engineering and molecular biology, focused on replacing, engineering, or regenerating human cells, tissues, and organs to restore normal function. When the body is injured or affected by disease, it has an innate ability to heal and protect itself.

By harnessing and enhancing these natural healing mechanisms, modern medicine is pushing the boundaries of what is possible, offering innovative solutions that once seemed miraculous. However, these advancements are not miracles—they are the result of rigorous scientific exploration that continues to unlock the body’s extraordinary capacity for self-repair and renewal.

Cells are the building blocks of tissue, and tissues are the basic unit of function in the body. Generally, groups of cells make and secrete their own support structures, called an extracellular matrix. This matrix, or scaffold, does more than just support the cells; it also acts as a relay station for various signaling molecules. Thus, cells receive messages from many sources that become available from the local environment.

Each signal can start a chain of responses that determine what happens to the cell. Through medical technology, we can now understand how individual cells respond to signals, interact with their environment, and organize themselves into a healing process. Scaffolds are created utilizing various natural biologics treatments allowing for the tissue to self-assemble.

While we provide batch reports detailing analyzed results for our products, we do not make standardized claims regarding cell count. Our natural biologics products contain a diverse range of bioactive components that play a crucial role in initiating and supporting the healing response. These key elements—including cytokines, hyaluronic acid, collagens, and more—work synergistically to create an optimal healing environment, serving as the foundation for the effectiveness of our biological solutions.

All New Life shipments are sent in validated, temperature-controlled boxes. Our natural biologics products can remain in their boxes for 72 hours. The option to receive a 5-day validated box is also available.

Included in your shipment:

  • Dry ice to maintain -80°F temperature
  • Natural biologics products
  • Instructions for use
  • Application guide
  • Tissue Utilization Report
  • Quality Assurance Form

When you receive your shipment from New Life, the products must be used within the 72-hour timeframe or stored in a freezer that can maintain a temperature of -80°F. If frozen, New Life products have an average shelf life of one year from the date of packaging.

In short – no. However, we strongly suggest that those who will be implementing a natural biologics program into their practice attend a New Life training course. Nurse Practitioners, Physician Assistants, MDs, and DOs, are all welcome to participate in our training, where they will not only learn about natural biologics products but also aseptic techniques, industry standards and regulations, hands-on product application, and more.

All orders needed for next-day shipping must be placed before 4:00 PM EST, Monday-Friday. Advanced product orders can be submitted at any time. All shipments are sent via FedEx Overnight with delivery by 10:30 AM.

New Life will accept return orders if the products have not been opened. This includes all product packaging. If the packaging has been compromised in any way, we will not accept your return. Additionally, the product must maintain a temperature of -80°F from the time of departure until it arrives back at the New Life office. To return an untampered product, practices must complete a Return Authorization Form and have approval from New Life administration. Contact us to secure a Return Authorization Form.

If you are a new customer, you must complete a Customer Profile Form and complete a signed NDA before purchasing products. Contact us today to complete these initial steps. 

Once those steps are complete, ordering is easy! Just complete our standard order form and send it via email to orders@newliferegen.com.